Administrative Assistant/Pathway of Hope Case Manager


Job Summary:As the Administrative Assistant, the individual in this position is often the first point of contact for consumers of services and the community in general. As such, the Administrative Assistant roles are responsible for answering the telephone and providing assistance to people in a warm and professional manner, and perform clerical duties for the Corps Officers. The Pathway of Hope Case Manger roles are responsible for the supervision and management of overall casework services offered to families through the Pathway of Hope program. This position functions in accord with The Salvation Army Social Services Codes & Ethics.

Administrative Assistant: Provide clerical support to the Corps Officers. Assist with receiving visitors. Answer the telephone and direct calls to appropriate staff/departments Check the voicemail, distributing messages or returning calls as needed. Oversee & maintain all office equipment and ensure proper maintenance schedules are followed (i. e., fax machine, copier, postage machine, etc.) Collect and Maintain payroll information onsite. Report payroll to Divisional Headquarters (DHQ). Sign-off on court appointed, TANF and Experience Works volunteer reporting documents. Maintain volunteer files in a manner that ensures confidentiality. Coordinate volunteers to assist in the Food Pantry on a daily basis. Coordinate the use of volunteers to maintain the facilities.

Pathway of Hope Case Manager The case manager will work with 10 families via Pathway of Hope program over the course of one year and work toward maintaining a caseload of 10 families at any given time. Conduct weekly case plan meetings with Pathway of Hope consumers for the purpose of assessing consumer s progress, goals and providing support. Collaborate with consumers to complete comprehensive case plans that may include budgeting, housing, family life, problem-solving, medical, vocational & educational training. While building the Pathway of Hope caseload, the case manager will be responsible for regular casework including, but not limited to, food pantry and utilities assistance. Maintain written and computerized records in The Salvation Army Information Management System (SIMS) pertaining to Pathway of Hope reporting in compliance with SIMS policies and procedures to support National Territorial POH program outcomes. Case manager will meet with their Division s Pathway of Hope Regional Coordinator on a regular basis, at least monthly for individual consultation and supervision to assist with the management of his/her caseload. Case Manager will participate in the mandatory cluster meeting led by the Pathway of Hope Regional Coordinators. Case manager will participate in divisional or territorial educational forums and webinars designed to facilitate their understanding of a wide range of topics inclusion motivational interviewing, cultural competency, strengths-based case management, stages of change model, smart goals, time management, advocacy, etc. Case manager will maintain working relationships with community agencies to provide comprehensive services for participates and to stay abreast of current trends and resources available. Case manager will perform all other duties as assigned by Corps Officers.


Education: Individuals filling this position must meet the minimum requirement of a Bachelor s degree, preferably with previous social service casework experience. Experience: Individual must be able to manage the varied demands of working with vulnerable, high-risk individuals and families. Having a solid understanding of human nature and the dynamics of families is essential. Individuals must be flexible in order to handle unexpected crises with calmness and good judgment; must have a working knowledge of community resources, good communication and organizational skills, effective problem solving skills and are able to relate well to adults in a patient, courteous and respectful manner. Those serving in a lead position must also be able to field questions related to program policies and procedures, provide credible direction and guidance to the Corps Officers and volunteers to ensure the timely reporting and documenting of program activities. Finally, individuals must demonstrate honesty and be able to think independently; treat consumer information in a confidential manner and must be willing to become familiar with and communicate The Salvation Army mission and purpose of operation when working with clients or addressing the public on behalf of The Salvation Army. Finally, all employees must be able to pass a background check.

Physical Demands/ Work Environment:This position is required to do light to moderate physical work. In order to successfully perform the essential functions of this position, the individual is regularly required to remain stationary for some periods of time, use hands and fingers, communicate, move, occasionally required to position self to stoop, kneel or crouch, frequently required to reach with and use arms and hands as required in using standard office equipment and a PC. Specific vision abilities by this job include close vision, distance vision and ability to focus. The work environment for this position includes a wide range of environment, noise levels, and activity.

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